Training Effective Communication Skills (English)

After this training you will:

• Listen actively and encourage interaction
• Give and receive feedback effectively
• Have gained insight in communication styles and interactive patterns
• Present your message in a clearer, concise and compelling way

Audience

This training is developed for all professionals who wish to communicate more convincingly, authentically and with greater impact.

Approach

This interactive training focuses on practicing the skills being learned. Working with a training actor lets you experiment with the skills necessary to improve your daily communicative routine. The trainer demonstrates helpful tips and techniques that encourage effective communication. Participants share experiences and best practices.

Throughout the entire training trajectory, our online learning platform (e-Connect) will be available. Here you will find extra exercises, information and the means to communicate with the trainer and share experiences with other participants.

Rating

8,6

Related training programs

• Training Presentation Skills
• Training Discover your Talent

Study advice

Are you uncertain whether this program is for you? Feel free to contact us. You can reach our study advisor at 035 – 6 956 200.

Klassikaal

Je volgt de bijeenkomsten uit dit programma klassikaal op een locatie naar keuze. Omdat je binnen een groep veel van elkaar leert, bieden we je een alternatieve locatie aan wanneer er voor jouw voorkeurslocatie onvoldoende aanmeldingen zijn. Onze leslocaties zijn gevestigd door heel Nederland. Voor meer informatie over onze opleidingsvarianten, zie de pagina Opleidingsvarianten op onze website.

Program

Your communication style

• The 4 styles of communication
• Your style of preference and how to use it
• Style flexibility: bridging the gap

Active listening skills

• Difference between hearing and listening
• Summarizing and probing
• Assertive communication
• Switching between levels of communication
• Meta-communication

Communication solutions

• Setting your conversation objective
• Giving and receiving feedback
• Dealing with differences
• Non-verbal communication
• Use of voice, posture and intonation
• Emotions and interaction

Additional costs

In addition to the indicated costs, there may be some extra expenses. Whether or not these apply to you depends on your personal study needs. For example, you can opt for additional coaching or take a re-exam if needed. You can find the list with additional options and costs here. This list can also be found in e-Connect, our online environment which you will gain access to after registration.

STAP-budget

The STAP-budget is a government grant of up to €1000,- with which you can enroll in a study program, training or course. You can apply for the STAP-budget once a year at the start of a new application period. New application periods open every 2 months. At the start of an application period, you can apply for the STAP-budget at 10:00 AM via UWV. Read more about the STAP-budget on our information page (Dutch).

BTW (VAT)

All prices listed are exclusive of BTW (VAT). Companies that cannot reclaim BTW may apply for exemption. A 10% surcharge will then be added to the exclusive BTW price, leading to an advantage on the price including BTW. Are you paying for the training yourself? In that case, you will not be able to apply for a 10% surcharge. Training materials, repro rights and arrangement costs are always charged with 9% BTW.