Training Customer Focus (English)
Niveau:
Training
Duur:
Variant:
Successful organizations put their customers first. Every day, you interact with customers, whether they be external or internal. You know that these relationships are valuable, but to what extent are you really focused on your customer? Sometimes it is difficult to explain something to clients when you know they won’t be satisfied with the message. Every now and again, you experience a challenging situation with your customer and may not be sure how to deal with this. After this training you recognize different customer types and understand how to relate to their specific needs.
After this training you will
- Understand the importance of customer focus
- Have the skills needed to effectively understand and deal with customers
- Know how to handle a client’s objections or complaints and resolve issues
- Be able to make contact with your clients and close more deals
Audience
This training is for everyone in organizations who regularly has contact with internal or external clients and wants to improve the quality of these relationships.
Approach
An interactive training in which practical theory is related to personal experiences and immediately exercised. The trainer demonstrates helpful tips and techniques that improve customer focus. Individual cases are practiced with a training actor. This will enable you to experiment with effective behavior and your own best way.
Throughout the entire training trajectory, our online learning platform (e-Connect) will be available. Here you will find extra exercises, information and the means to communicate with the trainer and share experiences with other participants.
Rating
8,4
Related training programs
- Training Effective Communication Skills
- Training Presentation Skills
Klassikaal of virtual classroom
Je kunt dit programma klassikaal volgen op een locatie naar keuze. Onze leslocaties zijn gevestigd door heel Nederland. Geef je de voorkeur aan lessen op vaste tijden, met een docent én digitaal? Dan biedt virtual classroom je de uitkomst. Voor meer informatie over onze opleidingsvarianten, zie de pagina Opleidingsvarianten op onze website.
Niveau:
Training
Duur:
Variant:
035 - 6 956 200